Arts Jobs - DetailCommunity Manager
San Diego, CA
Wonderspaces is an inviting and accessible experiential arts exhibition—featuring works from festivals and fairs around the world such as Burning Man, Sundance, and South by Southwest. Our mission is to bring people together through shared extraordinary experiences.
Wonderspaces is an extraordinary place to work
We want you to help us deliver extraordinary Guest experiences while continuously improving our processes. Every time we interact with our Guests, we have a great opportunity to enhance their experience. Therefore, the Wonderspaces team must be effective communicators, well-presented, and engaging. As we grow, we are also excited to offer potential career growth opportunities to our team. We continuously aspire to enhance our Guests’ experience and have fun doing it!
Under the supervision of the Director, the Community Manager must:
Communicate the Wonderspaces’ brand in a positive, authentic way in accordance the Wonderspaces’ mission, values and standards
Represent Wonderspaces’ in the San Diego community with a positive and collaborative attitude
Become well versed in all artist and installation information
Strategically administrate the creation and publishing of relevant, original, high-quality social media content and e-newsletters
Cultivate Guests’ brand awareness and loyalty (e.g., annual passes)
Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns
Maintain and grow email database
Use Google Analytics to monitor website traffic and optimize SEO
Create, disseminate and assess systematic Guest surveys (e.g., online, in person, etc.)
Create weekly reports on social media to include:
Engagement by Content Type
Positive and Negative Feedback (collect and review Guest feedback and provide action items to improve customer experience)
Create Key Performance Indicators (KPI) with the Director
Attend weekly staff meetings
Supervise Guest Advocate to assure best Guest service standards
Create best Ticketing (front of house) practices with Director
Liaise with Community Partners regarding all messaging and collateral, and produce necessary signage and social media messaging in accordance with the Wonderspaces’ style guide, mission, values and standards
Liaise and collaborate with Wonderspaces’ Public Relations firm (e.g., managing incoming media requests; creating, executing and measuring media campaigns)
Research, experiment, and Implement best social media practices, platforms, and forecasting trends
Experience and Skills
2-3 years customer service experience
2-3 years marketing experience with proven social media strategies to grow and retain audiences
A high energy level with proven success and execution of marketing campaigns from creation to analysis
Strong computer skills including Microsoft Office, Web editing and social media platforms
Experience managing a brand across multiple platforms and media
Must display exceptional customer service and communication skills
Knowledgeable in paid media tactics including SEM, SEO, Social Media, Geo & Retargeting
Be an innovator of ever changing processes to create exceptional marketing strategies
B.A. in Marketing or Communications
Team members must have access to a form of transport to get to/from the Wonderspaces’ venue; if driving, proof of insurance is required.
$45K. This is a salaried position.
How to Apply
Please forward a cover letter and resume in one pdf file stating your interest and where you heard about this position to: firstname.lastname@example.org. We will contact you if we want to set up and interview.