California Arts Council

State of California
 

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Community Manager
Wonderspaces

San Diego, CA

COMMUNITY MANAGER

About

Wonderspaces is an inviting and accessible experiential arts exhibition—featuring works from festivals and fairs around the world such as Burning Man, Sundance, and South by Southwest. Our mission is to bring people together through shared extraordinary experiences.  

Wonderspaces is an extraordinary place to work

We want you to help us deliver extraordinary Guest experiences while continuously improving our processes. Every time we interact with our Guests, we have a great opportunity to enhance their experience. Therefore, the Wonderspaces team must be effective communicators, well-presented, and engaging. As we grow, we are also excited to offer potential career growth opportunities to our team. We continuously aspire to enhance our Guests’ experience and have fun doing it!

Job Expectations

Under the supervision of the Director, the Community Manager must:

  • Communicate the Wonderspaces’ brand in a positive, authentic way in accordance the Wonderspaces’ mission, values and standards

  • Represent Wonderspaces’ in the San Diego community with a positive and collaborative attitude

  • Become well versed in all artist and installation information

  • Strategically administrate the creation and publishing of relevant, original, high-quality social media content and e-newsletters

  • Cultivate Guests’ brand awareness and loyalty (e.g., annual passes)

  • Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns

  • Maintain and grow email database

  • Use Google Analytics to monitor website traffic and optimize SEO

  • Create, disseminate and assess systematic Guest surveys (e.g., online, in person, etc.)

  • Create weekly reports on social media to include:

  • Guest Growth

  • Guest Profile

  • Guest Engagement

  • Content Reach

  • Engagement by Content Type

  • Positive and Negative Feedback (collect and review Guest feedback and provide action items to improve customer experience)

  • Create Key Performance Indicators (KPI) with the Director

  • Attend weekly staff meetings

  • Supervise Guest Advocate  to assure best Guest service standards

  • Create best Ticketing (front of house) practices with Director

  • Liaise with Community Partners regarding all messaging and collateral, and produce necessary signage and social media messaging in accordance with the Wonderspaces’ style guide, mission, values and standards

  • Liaise and collaborate with Wonderspaces’ Public Relations firm (e.g., managing incoming media requests; creating, executing and measuring media campaigns)

  • Research, experiment, and Implement best social media practices, platforms, and forecasting trends

Experience and Skills

  • 2-3 years customer service experience

  • 2-3 years marketing experience with proven social media strategies to grow and retain audiences

  • A high energy level with proven success and execution of marketing campaigns from creation to analysis

  • Strong computer skills including Microsoft Office, Web editing and social media platforms

  • Experience managing a brand across multiple platforms and media

  • Must display exceptional customer service and communication skills

  • Knowledgeable in paid media tactics including SEM, SEO, Social Media, Geo & Retargeting

  • Be an innovator of ever changing processes to create exceptional marketing strategies

Preferred

B.A. in Marketing or Communications

Miscellaneous

  • Team members must have access to a form of transport to get to/from the Wonderspaces’ venue; if driving, proof of insurance is required.  

Compensation

$45K. This is a salaried position.

How to Apply

Please forward a cover letter and resume in one pdf file stating your interest and where you heard about this position to:  employment@wonderspaces.com. We will contact you if  we want to set up and interview.

 



Contact:Rebecca Webb
Addressee:Rebecca Webb
Website: www.wonderspaces.com

Deadline: 10-20-2017


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