Arts Jobs - DetailSenior Theatre Audience Services Leader
City of Brea
FILING DEADLINE: Completed electronic employment applications will be accepted until 5:00 p.m., Thursday, August 31, 2017. Electronic employment application forms are available online at https://jobs.cityofbrea.net or can be accessed at the public kiosk located on the 3rd floor main reception area at the Brea Civic & Cultural Center (please call (714)990-7600 to confirm the City’s closed every other Friday schedule). Internet access is also available at many public libraries. Resumes cannot be accepted in lieu of a City of Brea employment application. The City of Brea cannot accept responsibility for notifying candidates of incomplete applications. It is the candidate’s responsibility to ensure that the application is submitted.
Only electronic applications submitted via the online application system will be accepted.
THE SENIOR THEATRE AUDIENCE SERVICES LEADER (SENIOR COMMUNITY SERVICES LEADER) is a part-time position which supports operations and programming for the Curtis Theatre; and performs related duties as assigned. This position works on an as-needed basis. Work hours are weekdays, evenings and weekends and vary based on the needs of the scheduled productions. The hours are sporadic; this position may work consistently for a number of consecutive weeks, and then may not be required to work for numerous consecutive weeks.
ESSENTIAL JOB FUNCTIONS may include, but are not limited to, the following: Assist with the daily operation of the theatre; take ticket orders and sell tickets to customers using web-based software; deliver complex customer service over the telephone and in person; house manage; carry out audience engagement activities; coordinate and train ushers; oversee concession purchases and sales; recruit, train, and oversee volunteers; maintain daily financial reports; prepare accurate financial records; contribute to special projects including marketing, ticket events, social media, etc.; carryout opening and closing procedures and staff rehearsals; and assist in the planning, organizing, and delivery of special events.
IN ORDER TO QUALIFY candidates should possess knowledge of: basic objectives and methods of working in a live performance venue (paid, academic or volunteer); computerized box office operations; taking customer orders by phone and in person; and, accurate record keeping techniques. Candidates must work effectively in a fast-paced environment; establish and maintain effective working relationships with the public, staff, and volunteers; keep accurate financial records; and follow oral and written instructions.
Candidates must have the physical ability and dexterity to, for extended periods of time: Sit, stand, reach, lean, twist, turn, grasp, lift, carry, push, pull, bend, and kneel; input data into a computer and calculator; hear and speak to the public, City staff, and volunteers on the telephone and in person; and read reports, financial records, and other documents. Candidates will be exposed to vibrations and pitch of computer and computer glare for extended periods of time.
EXPERIENCE AND EDUCATION: Candidates must possess any combination of experience and education that would likely produce the required knowledge and abilities and enable the individual to successfully perform the essential functions of the position. A typical combination is two years of responsible experience (paid or volunteer) in a community theater box office or a related program and/or service, and equivalent to the completion the twelfth grade.
LICENSES AND CERTIFICATES: Possession of a valid Class C Driver's License issued from the California Department of Motor Vehicles is required upon appointment.
THE SELECTION PROCESS shall consist of two phases:
Phase One - Application Review: The first phase of the selection process shall be a detailed review and appraisal of each candidate's application. (If you should need assistance in completing the employment application, or in participating in the selection process, please notify Human Resources prior to the filing deadline.)
Phase Two - Oral Appraisal Interview and Math Proficiency Test: Those candidates determined to be most qualified on the basis of education and experience, as submitted, shall be invited to participate in the second phase, the oral appraisal interview that will include a short math proficiency test.
Eligibility List: Candidates achieving a minimum rating of 70% as a result of the oral appraisal interview and scoring at least 80% on the math component shall have their names placed on the Employment Eligibility List for Senior Theatre Audience Services Leader (Senior Community Services Leader). Eligibility Lists are generally valid for a one-year period. Appointment(s) to the position will be made from the Eligibility List.
The prospective candidate must successfully complete a thorough background review. Upon a contingent offer of employment, the prospective candidate must successfully complete a medical examination, and provide proof of legal work status. All new employees will be fingerprinted as a part of the employment process, and a criminal history check will be conducted with the Department of Justice and Federal Bureau of Investigation.
DISASTER service WORKERS - In accordance with Government Code Section 3100, City employees, in the event of a disaster are considered disaster service workers and may be asked to respond accordingly.
THE CITY OF BREA RECRUITS, HIRES AND PROMOTES WITHOUT REGARD TO RACE, COLOR, RELIGION, PHYSICAL DISABILITY OR CONDITION, GENETIC INFORMATION, SEX, SEXUAL ORIENTATION, AGE OR NATIONAL ORIGIN, EXCEPT IN THOSE SPECIFIC INSTANCES WHEREBY A BONA FIDE OCCUPATIONAL QUALIFICATION DEMANDS OTHERWISE. THE CITY OF BREA HIRES ONLY UNITED STATES CITIZENS OR LAWFULLY AUTHORIZED ALIENS.
The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.
Telephone (714) 990-7726 – www.cityofbrea.net